TargetCW - Corporate

IT Support Analyst

Job Locations US-CA-San Jose
Job ID 2022-8578
Information Technology
Contract to hire


IT Support Analyst

Hybrid role based in San Jose

Full-time hours (M-F; 8am – 5pm)

Pay rate: $30-$35/hr (weekly pay!)

Temp-to-hire opportunity


Our client is a is a technology company with a worldwide presence in a broad array of end products, manufacturing systems, and industries serving primarily the semi-conductor industry. They are looking for an IT Support Analyst to join their team in this hybrid position based out of San Jose, CA.


Position Summary:

Responsible for the smooth operation of the IT functions and for maintaining high internal customer satisfaction with efficient and complete services and support.  Sets up and troubleshoots PC’s, provides user training, administers help-desk support and maintains hardware.  Assists with maintaining equipment and software inventory, tracking licenses and warranties.  Collaborates with other IT team members on documentation of policies and procedures.  Reports to the IT/IS Manager.


Job Responsibilities:

  • Determines end-user system requirements
  • Fully supports, configures, maintains and upgrades computer equipment and related devices
  • Installs and maintains network and desktop hardware and software
  • Fields and logs incoming help requests from end users
  • Delivers service and support to end-users
  • Conducts computer diagnostics to investigate and resolve problems
  • Analyzes, isolates and resolves issues in a timely fashion
  • Ensures network connectivity
  • Collaborates with other technical team members to assess network-related needs
  • Work with external support vendors on various technical issues
  • Assists with maintenance of IT documentation



  • Relevant Bachelor’s Degree, or equivalent experience, 2 years
  • Knowledge of basic computer hardware and desktop operating systems
  • Working knowledge of a range of diagnostic utilities
  • Proven experience in an IT support role
  • Excellent analytic and problem-solving skills
  • Exceptional written and oral communication skills
  • Excellent interpersonal skills
  • Willingness to travel and support multi-locations across the business units




TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.


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