TargetCW - Corporate

Installation Services Project Coordinator

Job Locations US-CA-Carlsbad
Job ID 2021-7152
Category
Administrative/Clerical
Type
Direct Hire

Overview

Installation Services Project Coordinator

$25.00/hour

Hybrid role: remote and onsite in Carlsbad, CA 92008

Full time hours

Direct hire opportunity!

 

Our client is a worldwide leader in cutting-edge golf simulation technology and they are looking for a Installation Services Project Coordinator to join their team in a direct hire opportunity.

 

Position Summary:

The Installation Services Project Coordinator is responsible for providing effective project coordination for all customers by using excellent, in-depth knowledge of company products and programs as well as building rapport and communicating effectively with team members within the organization.

 

Job Responsibilities:

  • Coordinate, schedule and manage new installations, upgrades, and service visits
  • Support installers when they are onsite at all jobs
  • Place orders for parts that are missing and/or needed
  • Be able to handle/maintain 60+ inbound calls per day
  • Expedite tech checks of all jobs
  • Manage and report KPI’s for Project Managers, Assistant PM’s and Installers
  • Schedule service visits when installers are in areas as needed
  • Maintain excellent client relationships
  • Maintain CRM/Salesforce and stay on top of outreach tasks and reminders
  • Troubleshoot potential issues and resolves existing problems
  • Provide timely and accurate information to incoming clients order status and product knowledge requests
  • Communicate the business brand and solicits customer opinions and suggestions
  • Provide solutions, recommendations, and product information with a sense of urgency, positivity, and empathy
  • Perform other admin/facilities duties as assigned

Requirements:

  • High School Diploma
  • 3-5 years of experience in a client services and/or sales support role
  • Proficient in Microsoft Office Applications (Word, Excel, PowerPoint)
  • Experience with CRM software (such as Salesforce)
  • Excellent communication skills and ability to work in a team environment
  • Ability to work independently and handle multiple responsibilities
  • Strong desire and passion to help people and provide an excellent customer experience
  • Ability to be honest and transparent in a professional manner
  • Dependable and trustworthy with a positive attitude
  • Self-motivated and proactive
  • Thrive on engaging with customers; can begin a conversation, build rapport, and handle objections tactfully
  • Experience with Salesforce preferred
  • Previous installation coordination experience preferred
  • Experience in high-end client services and/or installation services preferred

PLEASE SUBMIT YOUR RESUME TO BE CONSIDERED!

#13

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

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