TargetCW - Corporate

Technical Support Analyst

Job Locations US-CA-San Diego
Job ID 2021-7107
Category
Engineering
Type
Direct Hire

Overview

CATEGORY: Full-Time

STATUS: Hourly, Non-Exempt

REPORTS TO: Director of Product Development

LOCATION: San Diego, CA

START DATE: ASAP

COMPENSATION: DOE

 

Position Summary

Voted Best Places to Work for seven years, we are a dynamic, San Diego based company with a team of experienced HR professionals offering payrolling, staffing, pre-screening, international services, and overall HR related solutions for temporary workers and contractors. Our dedication to customer service and focus on utilizing technology for streamlining processes is our core philosophy.

 

We are looking for a talented Technical Support Analyst to join our fast-growing team. StaffingNation is TCWGlobal’s proprietary Contingent Workforce Management system, which manages the full cycle of contingent workers from job requisition management to fully automated onboarding and off-boarding. Our team is composed of passionate software engineers and professionals. We maintain a culture where everyone is encouraged to learn and grow their skills with new products and technologies. We believe in an open exchange of ideas and knowledge, and personal growth.

 

Key Responsibilities

  • Provide Level 2 product support to end users
  • Provide product users with technical assistance as needed
  • Research and troubleshooting application issues, including but not limited to documenting the problem, resolution, escalating the issue if required and manage all issues to closure.
  • Research and document technical issues trends; Provide suggestions for system improvement
  • Performance acceptance testing on the product
  • Conducting User Acceptance Testing sessions with business stakeholders

 

Qualifications & Skills

  • Excellent analysis and problem-solving skills
  • Excellent time management and organizational skills
  • Able to work under high-pressure environments and simultaneously work on multiple projects
  • Excellent communication and presentation skills
  • Strong desire to learn, strong interests in software application development and processes
  • Experience working in a team or project setting

 

Salary & Benefits

This position offers full-time benefits, including a comprehensive benefits package. Salary will be commensurate with education and experience.

 

Application Information

Visit www.targetcw.com/meet-tcw to learn more about our amazing team!

 

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief or sexual orientation.

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