TargetCW - Corporate

Helpdesk IT Specialist

Job Locations US-CA-Irvine
Job ID 2021-6986
Category
Information Technology
Type
Contract

Overview

Helpdesk IT Specialist

Onsite – Irvine, CA

6 month contract to hire

Start ASAP

Pay Rate: $30-$33/hr

Benefits: Medical/Dental/Vision and weekly pay!

 

Our client, a leader in data analytics, is looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like our client, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

 

Position Overview:
Our client is looking to add an additional member to their IT Helpdesk team and presently have an immediate opening to fill the role of IT Specialist. Primary responsibilities are desktop support and customer care.  They are a fast-growing company and there are many opportunities to contribute to the success of the IT team.

 

Required Skills:

  • Zealously promotes our Customer Centric approach: working to be a part of our customer's solutions.
  • Directly involved in the deployment, repair, replacement, disposal, and inventory management of End User Computing equipment (desktops, laptops, phones, printers, conferencing room hardware)
  • Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds Service Level Objectives.
  • Provides hands-on support of all end user IT services, including:
    • Support of local and remote laptops in a mixed Microsoft and Apple environment
    • Wireless and Remote connectivity, VPN clients
    • Web conferencing and AV Support
    • Printing and scanning
    • Email
    • Software installations and troubleshooting on Mac and PC.
    • Smart phone and tablet setup and troubleshooting
    • Triage connectivity issues, and work with the Network and System teams to resolve issues.
  • The ability to balance and prioritize multiple projects and remain calm under pressure. 

Qualifications:

  • Must be customer service focused with a desire to exceed customer expectations at every opportunity.
  • Must be able to work independently, yet adhere to company standards in areas of documentation, planning, and execution.
  • Proven ability to take ownership of job responsibilities with minimal oversight.
  • Strong communication and team collaboration skills
  • At least 2 years of IT-related support experience
  • Thorough understanding of the Microsoft stack of applications (Microsoft Office, Microsoft Teams, Windows Operating Systems, Group Policies, Microsoft Exchange, etc. (Windows 10), (MS O365).
  • Working knowledge of application packaging, operating system imaging, patch management and deployment with systems like JAMF and Microsoft Intune & Autopilot
  • Full understanding of typical Mac/PC hardware and software installation and troubleshooting
  • Experience supporting smart phones and tablets.
  • Ability to plan and meet schedules for deliverables.

 

TCW Global is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

 

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