TargetCW - Corporate

Deskside IT Technician II

Job Locations US-MA-Lexington
Job ID 2021-6712
Customer Service/Support


Deskside IT Technician II

Lexington, MA 02421

$45.00 Hourly 

Medical/Dental/Vision Benefits



Our client  is a biotechnology company focused on delivering transformational therapies for patients with serious, genetically defined diseases. This role requires the use technical expertise to solve customers’ issues, analyzing the pain-point and communicating a solution. Document the support process with technical support software. Overall, provide excellent customer service while improving customer experience.



  • Provide 2nd level escalation support.
  • Provide remote and on-site troubleshooting for hardware and software support.
  • Install, monitor, troubleshoot, replace, and support, desktop infrastructure, end user equipment (terminals, printers/printer consumables, multi-function devices/multi-function device consumables, mobile devices, VOIP phones, thin-clients, etc.), local and wide area networks, data storage systems, Active Directory, and other third-party software.
  • Work with VIPs, providing a “white glove” service where necessary.
  • Travel to all client sites in Cambridge, Lexington, and Worcester as needed for break/fix tickets.
  • Work with vendors as it pertains to software and hardware troubleshooting, repair, replacement, and personnel escort.
  • Participate in project deployment.
  • Provide input and update knowledge base, as necessary.
  • Maintain an organized resource/hardware furnished storage room(s).
  • Record service process with technical applications
  • Improve customer satisfaction efficiently
  • Escalate customer dissatisfaction if unsolvable
  • Strive to resolve issues on initial contact




  • Bachelor’s Degree or similar working experience
  • Analytical and problem-solving ability
  • Ability to multi-task in a fast-paced environment
  • Highly reliable
  • Must be self-motivated to learn and sharpen technology knowledge and skills along with business processes.
  • Experience preferred of Active Directory, Office365 Admin Portal, VOIP, and ServiceNow Ticket tracking system.
  • Excellent verbal and written communication skills, phone etiquette, keyboarding skills, data entry skills, people skills, customer focused and service oriented, attentive to details, act with professionalism, able to multi-task.
  • Ability to work individually and within a team environment with little supervision.

TargetCW is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed